Returns & Refunds

We want your DinoZaza™ order to arrive correctly and in good condition. Because our orders are fulfilled through a third-party fulfillment partner, refund and replacement eligibility is based on the type of issue and the evidence available.

Damaged or defective items

If your item arrives damaged or does not function properly, contact us within 30 days of delivery at Support.dinozaza@gmail.com. Please include your order number and clear photo or video evidence showing the problem. Eligible claims may receive a replacement or refund.

Incorrect or missing items

If you receive the wrong item or part of your order is missing, contact us with your order number and clear photos of the item received, original packaging, and shipping label. Eligible claims may receive a replacement or refund.

Delivery problems

For U.S. orders with no tracking progress, prolonged transit, or other delivery failure, please contact us so we can investigate. Orders that remain unresolved beyond 45 days from the shipping date may qualify for a replacement or refund after review.

If tracking shows the package as delivered but you did not receive it, we may ask for written confirmation of non-delivery from the carrier or postal service before a claim can be approved.

Cancellations

Orders can only be canceled before they are processed or shipped. Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.

Change-of-mind returns

We do not offer refunds or returns for change of mind, accidental purchases, or personal preference unless required by applicable law.

Before sending anything back

Do not mail a return to the supplier or to any address found on the package. Contact us first. If a physical return is required, we will provide instructions.

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.