Política de reembolso

RETURN AND REFUND POLICY

We offer a 30-day return period beginning on the date your order is delivered.

RETURN ELIGIBILITY

To qualify for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. Proof of purchase or an order number is required.

To request a return, contact us at support.dinozaza@gmail.com before sending the item. Returns sent without prior authorization will not be accepted. We will provide return instructions and the appropriate return address after approving your request.

RETURN SHIPPING

For returns caused by a change of mind, accidental purchase, or customer preference, the customer is responsible for providing and paying for return shipping. Original shipping charges, if any, are non-refundable.

If the item arrives damaged, defective, or incorrect, DinoZaza will cover the approved resolution, which may include a replacement or refund. Please contact us within 30 days of delivery and include clear photos or video showing the issue and the shipping label.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, email support.dinozaza@gmail.com promptly with your order number and supporting photos or video so we can evaluate the issue.

NON-RETURNABLE ITEMS

Items that have been used, altered, damaged after delivery, or returned without authorization cannot be accepted. Gift cards, if offered, are non-refundable.

EXCHANGES

The fastest way to receive a different item is to request a return and, once approved, place a new order.

CANCELLATIONS

Orders may be canceled within 15 minutes of purchase if fulfillment has not started. After an order enters processing or fulfillment, cancellation cannot be guaranteed.

REFUNDS

Once we receive and inspect an approved return, we will notify you whether the refund was approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact us at support.dinozaza@gmail.com.

CONTACT

For questions about returns or refunds, email support.dinozaza@gmail.com.